Terms of Service (Public Offer)

This document is a public offer under Articles 435 and 437 of the Civil Code of the Russian Federation. Registration on vocaloff.ru and/or payment for a Subscription constitutes acceptance of this offer and creates a binding agreement between the Provider and the User on the terms set forth below.

1. Definitions and Provider details

• Provider — sole proprietor (ИП), tax ID (ИНН) 561408735904. Full legal details (name, OGRNIP, bank details) are stated in the electronic fiscal receipt automatically emailed to the User with every payment, pursuant to Russian Federal Law No. 54-FZ dated 22 May 2003.
• Service — the software platform available at https://vocaloff.ru providing automated audio separation using AI technology.
• User — an individual or legal entity that has accepted this Offer.
• Subscription — the right to use the Service within the limits of the chosen tariff plan for 30 calendar days from the payment date.
• Contact: hello@vocaloff.ru.

2. Subject of the agreement

The Provider grants the User access to the Service for splitting audio tracks into stems (vocal, instrumental, backing) in the volume corresponding to the chosen tariff plan. Current tariffs and pricing are published at /pricing and form an integral part of this Offer.

3. Free trial

A new User is granted one free generation for evaluation purposes. Downloading the result of a trial generation is disabled; download is available only after a paid Subscription is activated.

4. Payment and automatic renewal

• Payments are processed by YooKassa (operated by ЮMoney LLC) using МИР, Visa, and Mastercard bank cards.
• Payment is considered received when funds are credited to the Provider's YooKassa account.
• An electronic fiscal receipt is automatically emailed to the User pursuant to 54-FZ.
• A Subscription is valid for 30 calendar days from the payment date.
• The Subscription renews automatically. At the end of each billing period the Provider charges the next monthly fee to the card saved by the User on first payment, without further confirmation (non-acceptance debit under Article 847(2) of the Civil Code of the Russian Federation).
• The User can cancel auto-renewal at any time from the Pricing page in the account area. Cancellation stops future charges; the current paid period remains accessible until it expires.
• The service is deemed rendered at the moment access to the paid tariff features is provided.
• Unused processing minutes do not roll over to the next billing period.

5. Refunds

A refund of the Subscription fee is available within 14 calendar days from the payment date, provided the User has consumed no more than 10% of the tariff's processing minutes. If more than 10% has been consumed, the service is deemed fully rendered and the fee is non-refundable (Article 26.1 of the Russian Consumer Protection Law).

Refund requests are submitted to hello@vocaloff.ru with the account email and payment date. Requests are processed within 10 business days. Refunds are issued to the original payment card.

6. User obligations

• Upload for processing only audio files that the User has the legal right to process or may lawfully use for technical purposes.
• The User is solely responsible for the choice of uploaded material and for any subsequent use of the processed stems (publication, public performance, distribution).
• It is prohibited to use the Service for:
  • creating voice deepfakes of living individuals without their consent;
  • automated requests, bypassing quotas, scraping the API;
  • sharing account credentials with third parties;
  • any activity violating Russian law.
• Violations result in account suspension without refund of the Subscription fee.

7. Provider obligations

• Provide access to the Service as per the paid tariff.
• Aim to keep the Service available 24/7. The Provider does not guarantee uninterrupted operation. Downtime caused by maintenance, hardware or network failures does not entitle the User to a refund.
• The Provider may restrict access upon a substantiated complaint by a rights holder under Article 15.7 of Russian Federal Law No. 149-FZ or upon a lawful request by a state authority.
• The Provider may modify the Service's features, tariffs and pricing at any time. For already-paid Subscriptions, the original tariff conditions remain in force until the end of the paid period.

8. Storage and deletion of user files

• Uploaded audio and processed results are automatically deleted from the Provider's servers 24 hours after processing completes.
• No backups of user audio files are kept.
• After deletion files cannot be recovered.

9. Intellectual property

• Exclusive rights to the processing results (stems) belong to the User to the extent that the User held rights to the original audio.
• The Provider does not acquire any rights to user content.
• The Provider does not use uploaded files or processing results to train AI models, does not resell or transfer them to third parties, and does not use them for any purpose other than directly providing the service to the User.

10. Limitation of liability

• The Service is an automated tool. The Provider does not pre-moderate uploaded content and is not responsible for the User's choice of material.
• All risks related to potential infringement of copyright or related rights arising from the use of processing results are borne solely by the User.
• In any event, the Provider's liability is limited to the Subscription fee for the current billing period.
• The Provider is not liable for actions of payment systems, internet providers, OAuth providers or other third parties affecting the Service.

11. Personal data

Personal data is processed in accordance with the Privacy Policy published at https://vocaloff.ru/privacy, which forms an integral part of this Offer. Acceptance of the Offer constitutes consent to the Privacy Policy.

12. Amendments

The Provider may unilaterally amend this Offer. Amendments take effect three (3) calendar days after publication on vocaloff.ru. Continued use of the Service after that date constitutes acceptance of the new terms.

13. Force majeure

The parties are released from liability for non-performance under circumstances of force majeure as defined in Article 401 of the Russian Civil Code (natural disasters, military actions, state authority actions, mass internet-infrastructure failures, etc.).

14. Dispute resolution

• A pre-litigation claim procedure is mandatory. Claims are to be sent to hello@vocaloff.ru and must be answered within 30 calendar days.
• Unresolved disputes are adjudicated in the court at the Provider's place of registration, in accordance with Russian jurisdictional rules.

15. Final provisions

If any provision of this Offer is found invalid, the remaining provisions stay in force. Matters not covered by this Offer are governed by the laws of the Russian Federation.